ATLANTA/MACON – Mercer University’s Center for Executive Education will launch a virtual Conflict Resolution Certificate program this fall to cultivate the skills necessary to build better working and professional relationships, manage workplace differences and thrive in today’s dynamic business environment.

“Conflict is a part of our everyday life. We can’t escape it, but we can learn how to manage it better at work and at home,” said Jeff Wolfe, director of the Center for Executive Education. “Our new Conflict Resolution Certificate program can be applied to all situations, allowing participants to address conflict sooner before it gets too far out of hand.”

The certificate program will take place over 12 virtual sessions covering six program modules on consecutive Mondays and Thursdays, 7-8 p.m., beginning Sept. 26 and 29. Subsequent sessions will take place on Oct. 3 and 6, Oct. 10 and 13, Oct. 17 and 20, Oct. 24 and 27, as well as Oct. 31 and Nov. 3.

Registration is available now at a cost of $750 per person for the program or $175 per person for one module/two sessions. Special pricing is available for Mercer faculty, staff and students.

Terrie R. McCants

The program will be led by Terrie R. McCants, who created undergraduate and graduate certificates in conflict resolution and co-created the minor in conflict analysis and trauma studies at Kansas State University.

In addition to teaching, McCants served as mediation coordinator for Kansas State University and the program director for Riley/Geary Counties Domestic Mediation Services. She also served as president of the Board of Directors for Heartland Mediators’ Association and served two terms on the Kansas State Supreme Court’s Advisory Council on Dispute Resolution.

After retiring from Kansas State University in 2018, she accepted the position of executive director for the President’s Office at the American University of Afghanistan in Kabul. In that role she provided a broad range of guidance and policy advice to department management and senior leadership regarding aspects of governance, corporate communications and support in ensuring the University’s adherence to policies, procedures, applicable laws, rules and regulations.

Upon returning home to Manhattan, Kansas, in 2020, she resumed offering mediation services through a local therapy firm, has continued her work with AUAF as executive administrator of the Board of Trustees and began teaching again as an adjunct in conflict resolution. She holds a master’s degree in conflict analysis and resolution and is a state-approved mediator.

The Center for Executive Education, housed in Mercer’s School of Business, aims to help organizations meet the need for practical and useful knowledge that facilitates critical thinking by maximizing human capital through innovative and state-of-the-art programs. The Center offers a portfolio of customized corporate and open-enrollment certificate programs developed by the most forward-thinking minds in academia and industry.

For more information on the Center and its programming, contact Wolfe at

About the School of Business

Established in 1984, Mercer’s School of Business is named for Eugene W. Stetson, a 1901 Mercer graduate and business pioneer who leveraged the first major buyout in corporate history, and his grandson Robert F. (Bob) Hatcher, a Macon businessman, longtime supporter, trustee and former board chair for the University. Over the past 80 years, Mercer has granted over 12,000 business degrees, and many of its graduates hold senior leadership positions in companies around the world. Mercer’s business school delivers career-focused business education in order to develop innovative leaders who are responsible global citizens. It holds accreditation from the prestigious Association to Advance Collegiate Schools of Business (AACSB), which places it among the top five percent of all top business schools worldwide. Mercer’s business school has been recognized by The Princeton Review for “Greatest Opportunity for Minority Students” and “Greatest Opportunity for Women” as well as being one of its “Best Business Schools.” In addition, it has been recognized among the “Top 15 Schools in the Nation for Marketing and Accounting.” The School offers the following programs: Atlanta (Evening and Online BBA, Full-Time (Day) MBA, Evening MBA, Online MBA, Master of Accountancy, M.S. in Business Analytics), Macon (Traditional BBA, Evening MBA, Health Care MBA, and Innovation MBA), Henry County (Evening BBA). For more information, visit